Hello there

If you ever worked as a front-liner staff in a handphone and accessories retailer in your city where you’re responsible for welcoming clients, answering to clients’ questions, preparing the contract over a certain product bought by clients. Then you must be one of the luckiest person on earth because finding a job nowadays is quite challenging. Even though you’re classified as one of the luckiest person among the unfortunate jobseekers. You can’t avoid from making a mistake regardless of the level whether it’s minor or major error. The question is that what would you be doing when one of your clients found that you made a pricing error and he came to you in the following months requesting a price correction?

Will you be reacting to the clients’ request like:
A. Oh no, it’s not revisable as the product had been bought more than one month.
B. Oh that’s possible to solve but you must call the service centre.
C. Oh wait, since the contract involves other party then you have to contact the third party because the error was from their system.

So if your answer is more or less like point A, B and or C then you may want to see the following videos, where you will learn how and why it happened and what the customer service manager did to resolve the issue.

1. Lesson Learned: How Bad Is The After-Sales Service Of Mobile Zone Geneva, Switzerland? https://youtu.be/o64tlQgjshA
2. How Does Mobile Zone Service Centre Manage Its Pricing Error For Oppo Reno6? https://youtu.be/GelPEuqlrjM
3. Why Is Customer Feedback Essential For The Company: Lesson Learned From Mobile Zone Switzerland https://youtu.be/cnm5jJ0kPTU

Thanks for reading this short article and watching those videos. I hope that you find it is interesting!

Love you all
Didi Le Javanais